Precision Air Inc
Effective date: November 12, 2026
Last updated: November 12, 2026

This policy explains what information Precision Air Inc ("Precision Air," "we," "us") collects through our website, precision-ac.com (the "Site"), how we use it, who we share it with, and the choices you have. We are a family-owned California heating and air conditioning contractor (CSLB #996275).

If you have questions, see Contact us at the end of this page.

1. Information we collect

Information you give us

When you fill out a form on the Site, we collect what you type in:

Contact, quote and service request forms: your name, phone number, city, the service you need, and, if you choose to give them, your email address, preferred contact method and message.
Feedback form ("Tell us first" on our review page): your name, phone number or email address, the best time to reach you, your city or ZIP code, and your feedback.
Careers form: your name, phone number, email address if you give it, the position you're interested in, and what you tell us about your experience. The form does not accept file uploads. (See Job applicants below.)
Maintenance plan waitlist: your name, email address, phone number, ZIP code, and the plan and billing option you're interested in. Joining the waitlist does not sign you up for a plan, and we don't collect payment details through it.

Please don't send us sensitive information through the Site, such as Social Security numbers, bank or card numbers, or health information. We don't need it to respond to you.

If you call us using the phone number on the Site, we receive your phone number and whatever you tell us, just as we would from any call. If you call after hours, our answering service takes your message for us.

Information collected automatically

When you visit the Site, some information is collected automatically:

Server and security logs. Our website host, Cloudflare, records technical information such as your IP address, browser type, device type, the pages you request, the referring page, and the date and time. This is used to deliver the Site, keep it secure and prevent abuse.
Analytics. We use Google Analytics, and may also use Cloudflare Web Analytics, to understand how people use the Site, such as which pages are visited, how long visits last, roughly where visitors are (city or region level), what kind of device and browser they use, and how they found us. See Cookies and analytics below.
Spam and abuse protection. Our forms use hidden fields, a timing check and hCaptcha, a third-party anti-spam service, to block automated spam. hCaptcha may look at technical details such as your IP address, browser and device characteristics, and how you interact with the page to tell people apart from bots. To limit repeated submissions, we also use a scrambled (one-way hashed) form of your IP address for a short time; it is not saved with your submission.

The Site does not have a live chat or chatbot.

2. How we use your information

We use the information we collect to:

Respond to your questions, quote requests and service requests, and schedule and provide service.
Follow up on your feedback and try to fix any problem you had with our work.
Let you know when maintenance plan openings are available, if you joined the waitlist.
Review job inquiries and applications and contact applicants.
Run, maintain, secure and improve the Site, including understanding which pages are useful.
Prevent spam, fraud and abuse.
Keep business records, meet our legal obligations, and protect our rights if there is a dispute.

We don't use the information you submit through the Site for any purpose unrelated to these.

3. Who we share information with

We do not sell your personal information, and we do not share it for cross-context behavioral (targeted) advertising. We also don't give your information to other companies for their own marketing.

We share information only with the following kinds of parties, and only as needed:

Service providers that help us run the Site and our business. These include:
- Web3Forms, the form processing service that delivers contact, feedback and careers form submissions to our business email inbox. Web3Forms keeps its own copy of submissions under its retention schedule and may run submissions through spam-filtering services. Its handling is described in the Web3Forms Privacy Policy.
- Google, which provides Google Analytics, our business email, and the private Google Sheets spreadsheet where we keep a backup record of each form submission so that requests aren't lost if an email goes astray. Only Precision Air can access that spreadsheet.
- Cloudflare, which hosts the Site, runs the small programs that pass form records to our spreadsheet and store maintenance plan waitlist entries, provides security, and may provide cookieless website analytics.
- hCaptcha (Intuition Machines, Inc.), our anti-spam service. Its use is covered by the hCaptcha Privacy Policy and Terms of Service.
- ServiceTitan, which we use to schedule jobs and keep customer and job records, and other software we use to manage employee records.
Embedded content and linked services, such as YouTube, when you choose to use them (see Third-party links and content below).
Legal and safety reasons. We may disclose information if required by law, subpoena or court order, or when we believe it is needed to protect our rights, our customers, our employees or others.
Business changes. If Precision Air is involved in a merger, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to this policy.

4. Cookies and analytics

Cookies are small text files that a website stores in your browser.

Google Analytics. We use Google Analytics 4, which sets cookies (such as cookies whose names begin with "_ga") to tell visits apart and measure how the Site is used. Google collects this information under its own privacy policy. Because Google Analytics is used on many websites, Google may be able to collect information about your online activity over time and across different websites. You can learn how Google uses this data at policies.google.com/technologies/partner-sites.

We have set up Google Analytics for measuring Site use only. We do not use Google Analytics advertising features or Google Signals, and we don't use it to show you ads.

You can opt out of Google Analytics in two ways:

Install the Google Analytics Opt-out Browser Add-on: tools.google.com/dlpage/gaoptout.
Block or delete cookies in your browser settings. Most browsers let you block all cookies or only third-party cookies. The Site will still work if you block cookies.

Cloudflare Web Analytics. If we use Cloudflare Web Analytics, it does not use cookies and does not track you across other websites. It counts page views and basic visit information.

Spam protection. hCaptcha may use a cookie or similar technology only to tell people apart from bots.

5. Do Not Track and Global Privacy Control

Some browsers offer a "Do Not Track" (DNT) setting. There is no common industry standard for how websites should respond to DNT, so the Site does not respond to Do Not Track signals.

Some browsers and extensions also send a Global Privacy Control (GPC) signal, which asks websites not to sell or share your personal information. We already do not sell or share personal information, so there is nothing further for us to switch off when we receive a GPC signal. If our practices ever change, we will honor GPC signals as a valid opt-out request as required by law.

6. Third-party links and content

The Site contains links to, and content from, other companies. They have their own privacy policies, and we are not responsible for how they handle your information. For example:

YouTube videos. We embed videos using YouTube's privacy-enhanced mode. YouTube doesn't set cookies just because you load a page with one of our videos, but if you play a video, YouTube (Google) may collect information about you and your device under Google's privacy policy.
Google reviews. Our "leave a review" link takes you to Google. Anything you post there is public and is governed by Google's terms and privacy policy.
Financing. Links to financing offers take you to Synchrony's website. Any credit application you submit there goes to Synchrony, not to us, and is covered by Synchrony's privacy policy.
Social media. Links to our Facebook, Instagram, YouTube and LinkedIn pages take you to those services, which have their own privacy policies.
Phone links. Tapping a phone link opens your phone app. Your carrier handles that call under its own terms.

7. Job applicants

If you contact us through our careers form, or later send us a resume:

What we collect: your name, contact information, the position you're interested in, what you tell us about your experience, and anything in a resume or other documents you later send us, such as work history, licenses, certifications and references. If you go further in our hiring process, we may collect more information, and we'll tell you about it at that time.
Why: to review your interest or application, contact you, decide whether to move forward, and keep records that employment laws require.
Who sees it: the Precision Air staff who handle hiring, and the service providers that deliver and store it for us (such as Web3Forms, Google and our HR software provider). We do not sell or share applicant information.
How long we keep it: California law generally requires employers to keep job applications and related hiring records for four years. We keep applicant records for at least four years from when we receive them or make a hiring decision, whichever is later, and longer if a legal claim or investigation is pending. After that, we securely delete or destroy them.

We hire only adults. Please don't apply if you are under 18.

8. How long we keep information

We keep information only as long as we reasonably need it for the purposes in this policy or as the law requires. As a general guide:

Type of information	How long we generally keep it
Contact, quote and service requests that don't become a job (including our spreadsheet record)	6 months after our last contact with you
Customer and job records (once we do work for you)	As long as you are a customer, and generally 5 years after we complete the work, and longer only where needed for warranty or legal reasons
Feedback form submissions	6 months, or with the related customer job record if it concerns work we did
Maintenance plan waitlist entries	Until you join a plan, ask to be removed, or the waitlist closes, and no longer than 12 months
Job inquiries and applications	At least 4 years (see Job applicants)
Copies kept by our form processor (Web3Forms)	Under Web3Forms' own retention schedule, which its policy says is no longer than 3 years
Google Analytics data	2 months at the user and event level, then automatically deleted by Google; summary reports without personal details may be kept longer
Cloudflare security and server logs	Kept by Cloudflare for a limited time under its own retention practices

We may keep information longer if needed to resolve a dispute, enforce our agreements, or meet a legal hold.

9. Your choices and California privacy rights

Reviewing and correcting your information. You can ask to see the personal information you've submitted to us through the Site, ask us to correct it, or ask us to delete it. Call us at (760) 858-8000 or send us a message through the contact form at precision-ac.com/contact/. We'll need to confirm who you are before acting on a request, and we will respond within a reasonable time. In some cases we may need to keep certain information, for example records of work we've done, tax records, or hiring records the law requires us to keep, and we'll tell you if that applies.

Marketing. We don't send marketing emails or texts based on Site forms unless you ask us to. If you ever receive a marketing message from us, you can tell us to stop at any time.

California "Shine the Light" law. California Civil Code Section 1798.83 lets California residents ask which personal information a business has shared with third parties for those third parties' own direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

Equal treatment. We will not treat you differently or deny you service because you asked about or made a privacy request.

10. Children's privacy

The Site is meant for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, contact us and we will delete it. We do not sell or share the personal information of anyone, including anyone under 16.

11. How we protect information

We use reasonable safeguards to protect information, including encrypted (HTTPS) connections to the Site, reputable service providers, and limiting access to the people who need it. No website, email system or internet transmission is completely secure, so we can't guarantee absolute security. Please don't send sensitive information such as Social Security or financial account numbers through the Site.

12. Changes to this policy

We may update this policy from time to time, for example when we add new features to the Site. When we do, we'll post the updated policy on this page and change the "Last updated" date at the top. If we make a significant change in how we use or share personal information, we'll also post a notice on the Site's home page for a reasonable period before or when the change takes effect.

13. Contact us

If you have questions about this policy or want to make a privacy request, contact us:

Precision Air Inc
PO Box 231686
Encinitas, CA 92023-1686
Phone: (760) 858-8000, Monday–Friday, 8 am–5 pm
Contact form: precision-ac.com/contact/

Privacy policy